ABOUT ONEPOINTUK
Practical products. Trusted sellers. Straightforward shopping.
OnePointUK is a UK-based online retail and marketplace platform designed to make buying and selling clear, secure and personal.
Who we are
OnePointUK is operated by Valenor Group Limited, a company registered in England and Wales. We combine direct retail with a growing marketplace where independent sellers can offer products to customers across the United Kingdom.
Our aim is simple: useful products, clear information, visible seller identities and a buying process that customers can understand from product page to delivery. Every marketplace listing shows who the seller is, while OnePointUK provides the platform, checkout experience and UK-based support.
Our retail offer
OnePointUK sells selected everyday products and supports flexible purchases, including single items, multipacks and quantity offers where available.
Our marketplace
Independent sellers can build a store, publish products and manage their orders through our Seller Centre, while customers shop through one consistent website.
What we do
Select practical products
We focus on useful consumer products for the home, pets, technology, safety and everyday needs.
Support independent sellers
We give approved sellers tools to create listings, show their store identity, manage stock, dispatch orders and request eligible payouts.
Keep shopping clear
Product pages explain prices, options, seller details, dispatch expectations and delivery information before checkout.
Provide UK-based support
Customers and sellers can contact us directly when they need help with the platform, an order, delivery information or a return request.
How shopping on OnePointUK works
- Browse and compare. Explore products, options, prices and available quantity savings.
- See who is selling. The product page identifies the seller and links to their store where available.
- Pay securely. Complete checkout using the payment methods displayed on the site. Full card details are handled by the payment provider and are not displayed to sellers.
- Your order is prepared. The seller responsible for the product packs and dispatches it within the stated handling time.
- Follow delivery. Tracking and delivery updates are provided when available.
- Get help if needed. OnePointUK support can help direct order, delivery, cancellation and return questions to the appropriate seller or process.
For buyers
- Clear product prices and options.
- Visible seller identity on marketplace listings.
- Secure checkout through established payment providers.
- Delivery charges and estimates shown before purchase.
- Order and tracking information where available.
- Customer reviews from the product community.
- UK-based contact by email or telephone.
- Cancellation and return information presented clearly.
For sellers
- A dedicated Seller Centre.
- Product creation with images, options and stock control.
- Store identity displayed to customers.
- Seller-selected dispatch times.
- Order, shipping-label and tracking tools.
- Clear earnings, commission and payout information.
- Payout requests to the seller’s saved payment method, subject to marketplace rules.
- Support as the marketplace continues to grow.
Delivery, cancellations and returns
Orders may be fulfilled from stock held in the UK or directly by the independent seller shown on the product page. Dispatch times, delivery services and charges can vary by product, seller and destination; the available information is shown on the product page or during checkout.
Consumers can normally cancel an eligible online purchase within 14 days after receiving the goods, subject to legal exceptions and our published terms. If something is wrong, customers can submit a return or refund request and provide the relevant order information.
What matters to us
- Clarity: useful product information and honest delivery expectations.
- Accountability: customers can see who is selling each marketplace product.
- Fair value: straightforward prices and quantity savings where practical.
- Security: established checkout and payment systems.
- Service: accessible UK-based support for customers and sellers.
- Responsible growth: improving the marketplace carefully as more products and sellers join.
Shop or sell with OnePointUK
Whether you are looking for a practical product or want to build your own marketplace store, OnePointUK gives you a clear place to begin.
Company information
Valenor Group Limited
Company number: 16620582
Registered in England and Wales
Registered office: 66 Paul Street, London, EC2A 4NA
Contact OnePointUK
Email: info@onepointuk.co.uk
Telephone: 07341 845744
For order-specific help, please include your order number.
