Seller Terms & Marketplace Rules

Last updated: 1 September 2026

These Seller Terms apply to every sole trader, company or partnership approved to sell products through OnePointUK. OnePointUK is a trading name of Valenor Group Limited, company number 16620582, registered in England and Wales.

1. Marketplace relationship and legal seller

The seller acts as principal and is the legal seller of every product listed through their seller account. The sales contract for each product is between the seller identified on the product page and the buyer. The seller is responsible for the product, its legal compliance, stock, description, price, dispatch, delivery, cancellations, returns, refunds and after-sales obligations.

OnePointUK operates the marketplace, provides seller and customer tools, processes or facilitates payment and may assist with customer support, cancellations, refunds and disputes. OnePointUK is not the legal seller of a marketplace product unless the product page expressly identifies Valenor Group Limited, trading as OnePointUK, as the legal seller.

The seller appoints OnePointUK as a limited payment collection agent for marketplace orders. Payment received by OnePointUK for a seller’s product satisfies the buyer’s payment obligation to that seller for the amount received. An order containing products from more than one seller creates a separate sales contract between the buyer and each seller.

2. Seller eligibility and approval

Sellers must be at least 18 years old, sell as a sole trader, limited company or partnership, provide accurate identity and business information, hold or lawfully dispatch stock in the United Kingdom, and comply with all applicable UK laws. Applications and seller accounts are reviewed manually. Registration does not guarantee approval, and selling remains disabled until OnePointUK approves the account.

The seller’s shop name may be a public username or trading name, but it does not replace the seller’s legal identity. The seller authorises OnePointUK to show the legal seller identity where required for customer transparency and order records. Private contact, banking and collection information will not be published except where the seller has been informed or disclosure is legally required.

3. Products and listings

Sellers may list only genuine, lawful, safe and accurately described products that they are authorised to sell. Product titles, photographs, specifications, prices, stock quantities and delivery times must be complete and truthful. New or materially edited products may be held for review before publication.

Prohibited products include counterfeit or stolen goods, illegal drugs, weapons, recalled or unsafe products, products that infringe intellectual-property rights, age-restricted goods without prior written approval, and any product prohibited by law or by OnePointUK policy. OnePointUK may reject or remove any listing.

4. Commission and charges

OnePointUK charges a 10% marketplace commission on the product value of each completed seller sale. Unless agreed otherwise in writing, delivery charges and applicable product taxes belong to the seller. Payment-processing fees, refunds, chargebacks, discounts funded by the seller and other agreed costs may be deducted from the seller balance.

5. Customer payments and seller payouts

Customer payments are collected through the payment methods available on OnePointUK on behalf of the relevant seller. A seller earning is recorded only after payment is confirmed. For the initial marketplace launch, seller payouts are made manually by bank transfer. The minimum payout balance is £20.

Eligible funds are normally held for at least 14 days after the order is marked completed, allowing time for delivery issues, cancellations, refunds or payment disputes. OnePointUK may hold funds longer where an order is disputed, under review or subject to a refund, chargeback, fraud or legal concern.

6. Orders, delivery and tracking

The seller is responsible for stock, secure packaging, dispatch, delivery, proof of postage and valid tracking where available. Orders must be dispatched within the time stated in the listing. Sellers must update the order status accurately and respond promptly to customer and OnePointUK enquiries.

7. Cancellations, returns and refunds

Sellers must comply with UK consumer law and the OnePointUK Delivery, Cancellations & Returns policy. The seller is responsible for resolving problems caused by incorrect, damaged, unsafe, misdescribed or late products. OnePointUK may communicate with the buyer and administer a refund on the seller’s behalf. Refunds, chargebacks and associated costs attributable to a seller or product may be deducted from current or future earnings.

8. Customer service and conduct

Sellers must communicate professionally, avoid misleading claims, protect customer information and never move a OnePointUK order off-platform to avoid commission. Reviews, sales, clicks or customer interactions must not be manipulated.

9. Records, tax and compliance

Each seller is responsible for their own business registrations, tax, VAT, insurance, product-safety duties, licences and accounting records. OnePointUK may request identity, bank, tax, supplier, product-safety or authenticity evidence before approval or payout and may collect or report seller information where required by law.

10. Suspension and termination

OnePointUK may pause listings, disable selling, cancel orders, retain disputed funds or close a seller account where necessary to protect customers, comply with law, investigate suspected fraud or enforce these terms. Sellers remain responsible for orders, refunds and liabilities created before closure.

11. Intellectual property and content

The seller retains ownership of their content but gives OnePointUK permission to display, format and promote product listings for operating and marketing the marketplace. Sellers confirm that their text, images, brands and products do not infringe another party’s rights.

12. Changes and contact

These terms may be updated as the marketplace develops. Material changes will be communicated where reasonably possible. Questions should be sent to info@onepointuk.co.uk.

By applying for or accepting a seller account, or by listing products, the seller agrees to these Seller Terms, the OnePointUK Terms & Conditions, Privacy Notice, and Delivery, Cancellations & Returns policy.