Last updated: 17 July 2026

These terms apply when you use valenorgroup.co.uk or buy goods directly from this website. Please read them before placing an order. By placing an order, you confirm that you accept these terms.

Who we are

OnePointUK is operated by Valenor Group Limited, registered in England and Wales under company number 16620582. Registered office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom. Email: admin@valenorgroup.co.uk. Telephone: 07341 845744.

This website and marketplace links

Some products may be purchased directly from this website. Other buttons may take you to an Amazon, eBay or other marketplace listing. If you complete your purchase on a marketplace, your order is placed with the seller identified on that listing and the marketplace’s checkout, payment, delivery and returns terms also apply.

Products and information

We take reasonable care to describe products accurately. Colours and appearance may vary slightly because of screen settings, lighting, packaging updates or minor manufacturing differences. Measurements are approximate unless stated otherwise. Product images are illustrative and packaging may differ from the image shown.

Prices and payment

Prices are shown in pounds sterling and include applicable taxes where required. Delivery charges, if any, are shown before you place the order. Available payment methods are displayed at checkout. You must provide complete and accurate billing and contact information and be authorised to use the selected payment method.

If a price or description contains an obvious error, we may reject or cancel the affected order and refund any payment made. We will contact you where reasonably possible.

Placing an order and the contract

Your order is an offer to buy. An automated acknowledgement confirms that we have received the order; it does not necessarily mean that we have accepted it. A contract is formed when we send an order acceptance or dispatch confirmation, or when we dispatch the goods, whichever occurs first.

We may decline or cancel an order before acceptance if, for example, a product is unavailable, payment is not authorised, delivery cannot be made to the address provided, quantity limits apply or we reasonably suspect fraud or misuse. Any payment taken for a cancelled order will be refunded.

Availability and quantity limits

All orders are subject to availability. Stock information may change while you shop. We may limit quantities to support fair availability or require a separate quotation for trade, wholesale or unusually large orders.

Delivery, cancellation and returns

Delivery options, charges and estimates are displayed during checkout. Your cancellation and return rights are explained in our Delivery, Cancellations & Returns Policy, which forms part of these terms. Nothing in these terms affects your statutory consumer rights.

Your responsibilities

• Use the website lawfully and do not interfere with its operation or security.
• Do not submit false, misleading or fraudulent information.
• Check your order and delivery details before paying and contact us promptly if you discover an error.
• Follow all product instructions, warnings and age restrictions.

Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights. If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable or for business losses arising from a consumer purchase.

Website availability and third-party services

We may update, suspend or change the website. We are not responsible for the availability, content or security of third-party websites. A link does not imply endorsement beyond the specific purpose stated.

Intellectual property

The website’s original text, branding and design belong to Valenor Group Limited or its licensors. You may view and print content for personal, non-commercial use, but must not copy, republish or exploit it without permission.

Changes to these terms

We may update these terms from time to time. The version in force when your order is accepted will apply to that order. The date above shows when this page was last updated.

Law and disputes

These terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you also retain any mandatory protections and rights to bring proceedings available under the law that applies where you live. Please contact us first so that we can try to resolve any concern promptly.