Terms & Conditions

Last updated: 1 September 2026

These terms apply when you use onepointuk.co.uk or place an order through the OnePointUK marketplace. Please read them before ordering. By placing an order, you confirm that you accept these terms.

1. Who operates OnePointUK

OnePointUK is operated by Valenor Group Limited, registered in England and Wales under company number 16620582. Registered office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom. Email: info@onepointuk.co.uk. Telephone: 07341 845744.

2. Who sells the product

OnePointUK is a marketplace. Each product page identifies the public shop name and legal seller of that product. The legal seller is the person or business that contracts with you and is responsible for the product, its description, legal compliance, stock, dispatch, delivery, cancellations, returns, refunds and after-sales obligations.

A shop name may be a username or trading name. The legal seller identity shown with the product and during checkout is the identity that matters for your purchase contract. When a product is marked as sold directly by OnePointUK, the legal seller is Valenor Group Limited, trading as OnePointUK.

3. OnePointUK’s marketplace role

OnePointUK provides the website, marketplace tools, checkout and payment processing, and may help buyers and sellers communicate or resolve delivery, cancellation, return, refund and payment issues. Unless a product is expressly sold directly by OnePointUK, OnePointUK is not the legal seller of that product.

OnePointUK collects payment as a limited payment collection agent for the relevant seller. Payment received by OnePointUK for a seller’s product satisfies your payment obligation to that seller for the amount received.

4. Orders and formation of the contract

Your order is an offer to buy each product from the legal seller identified for that product. An automated acknowledgement confirms receipt of the order but does not necessarily mean that the seller has accepted it. The contract is formed when the order is accepted or dispatch is confirmed, or when the goods are dispatched, whichever occurs first.

An order containing products from more than one seller creates a separate sales contract between you and each seller. Products may be dispatched separately and may have different delivery, cancellation, return or refund arrangements.

The relevant seller or OnePointUK acting for that seller may decline or cancel an order before acceptance if, for example, a product is unavailable, payment is not authorised, delivery cannot be made, quantity limits apply, an obvious pricing error has occurred, or fraud or misuse is reasonably suspected. Any payment taken for a cancelled item will be refunded.

5. Products and information

Sellers are required to describe products accurately. Colours and appearance may vary slightly because of screen settings, lighting, packaging updates or minor manufacturing differences. Measurements are approximate unless stated otherwise. Product images are illustrative and packaging may differ from the image shown.

6. Prices and payment

Prices are shown in pounds sterling and include applicable taxes where required. Delivery charges and the total payable are shown before you place the order. Available payment methods are displayed at checkout. You must provide complete and accurate billing and contact information and be authorised to use the selected payment method.

If a price or description contains an obvious error, the relevant seller or OnePointUK acting for that seller may reject or cancel the affected item and refund any payment made.

7. Availability and quantity limits

All orders are subject to availability. Stock information may change while you shop. Sellers may apply reasonable quantity limits or require a separate quotation for trade, wholesale or unusually large orders.

8. Delivery, cancellations, returns and refunds

The seller is responsible for dispatching and delivering their products. Delivery options, charges and estimates are displayed during checkout. Your cancellation and return rights are explained in the Delivery, Cancellations & Returns Policy, which forms part of these terms. Nothing in these terms affects your statutory consumer rights.

You may contact OnePointUK support for help with a marketplace order. OnePointUK may communicate with the seller, arrange a return or administer a refund on the seller’s behalf.

9. Your responsibilities

• Use the website lawfully and do not interfere with its operation or security.
• Do not submit false, misleading or fraudulent information.
• Check your order and delivery details before paying and contact us promptly if you discover an error.
• Follow all product instructions, warnings and age restrictions.

10. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Each seller is responsible for losses caused by their breach of the sales contract or failure to use reasonable care and skill. Valenor Group Limited is responsible for foreseeable losses caused by its own breach of these marketplace terms or failure to use reasonable care and skill when operating OnePointUK. Neither a seller nor OnePointUK is responsible for losses that were not reasonably foreseeable or for business losses arising from a consumer purchase.

11. External marketplace links

Some buttons may take you to an Amazon, eBay or other external marketplace listing. If you complete a purchase there, the seller identified on that external listing and that marketplace’s checkout, payment, delivery and returns terms apply.

12. Website availability and intellectual property

We may update, suspend or change the website. We are not responsible for the availability, content or security of third-party websites. OnePointUK’s original text, branding and design belong to Valenor Group Limited or its licensors and may not be copied or commercially exploited without permission.

13. Complaints and support

For help with an order, contact info@onepointuk.co.uk or telephone 07341 845744. Please include your order number. OnePointUK will assist and may refer the matter to the legal seller where appropriate.

14. Changes, law and disputes

We may update these terms from time to time. The version in force when your order is accepted will apply to that order. These terms are governed by the laws of England and Wales. Consumers elsewhere in the United Kingdom retain any mandatory protections and rights available under the law that applies where they live.