Privacy Notice

Last updated: 21 July 2026

This privacy notice explains how Valenor Group Limited collects and uses personal information when you visit onepointuk.co.uk, contact us or buy directly from OnePointUK.

Who is responsible for your information

Valenor Group Limited is the controller of the personal information covered by this notice. We are registered in England and Wales under company number 16620582. Registered office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom. For privacy questions or to exercise your rights, email info@onepointuk.co.uk or telephone 07341 845744.

Information we may collect

• Identity and contact details, such as your name, email address, telephone number, billing address and delivery address.
• Order and transaction details, including products purchased, order value, delivery status, refunds and correspondence. We do not receive or store your full payment-card number when payment is handled by a payment provider.
• Account details if you create a customer account.
• Messages, reviews, enquiries and customer-service records.
• Technical and usage information, such as IP address, browser and device information, cookie identifiers, pages viewed and security logs.
• Marketing preferences and records of consent where applicable.

How we use information and our lawful bases

• To process and deliver orders, take payment, provide updates and handle returns: necessary to perform our contract with you.
• To answer enquiries and provide support: necessary for our contract or our legitimate interests in serving customers and operating the business.
• To prevent fraud, secure the website and protect legal rights: our legitimate interests and, where applicable, compliance with legal obligations.
• To maintain tax, accounting and regulatory records: compliance with legal obligations.
• To improve our website, products and services: our legitimate interests, using aggregated information where practical and obtaining consent where required for non-essential cookies.
• To send optional marketing messages: your consent, or another lawful basis permitted by law. You can unsubscribe at any time.

Who we share information with

We share only what is reasonably necessary with service providers that help us operate, including website hosting and ecommerce providers, payment processors, delivery and fulfilment providers, email and customer-support services, fraud-prevention and security providers, analytics providers used in accordance with cookie choices, and professional advisers. These providers may process information only for the relevant service and under appropriate contractual or legal safeguards.

Our website is hosted through WordPress.com and uses WooCommerce and related Automattic services. Payment information may be processed by the payment option you select at checkout, such as WooPayments, Stripe or PayPal if enabled. We may also disclose information where required by law, to enforce our rights, or in connection with a sale or restructuring of the business.

Amazon, eBay and other marketplaces

If you follow a link and buy through Amazon, eBay or another marketplace, that marketplace and the seller identified on the listing process information under their own privacy notices. We receive only the information they make available to us for fulfilment, support, accounting or legal purposes.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require an appropriate legal transfer mechanism or rely on another safeguard recognised by UK data protection law.

How long we keep information

We keep personal information only for as long as needed for the purpose collected, including to provide orders and support, maintain security, resolve disputes and meet legal, tax and accounting requirements. Order and transaction records are generally retained for up to six years after the relevant financial year or longer where lawfully required. Enquiry and support records are reviewed and deleted when no longer needed. Marketing records are kept until you unsubscribe or we determine they are no longer current, while a minimal suppression record may be retained to respect your preference.

Cookies

The website uses necessary cookies for functions such as security, shopping baskets, checkout and account access. Optional analytics or advertising cookies will be used only where permitted and, when consent is required, after you choose to allow them. You can change cookie choices through the consent tool when available and through your browser settings. Blocking necessary cookies may prevent parts of the shop from working.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to access, correct or delete your personal information; restrict or object to its use; receive certain information in a portable format; and withdraw consent at any time where consent is the lawful basis. These rights are not absolute. Contact us using the details above. We may need to verify your identity and normally respond within one month.

You can complain to the UK Information Commissioner’s Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

Children

This website is not directed at children and we do not knowingly collect personal information from children for direct website purchases.

Changes to this notice

We may update this notice when our services, providers or legal obligations change. The date at the top shows the latest revision. Material changes will be highlighted where appropriate.